Refund Policy

We want purchases to feel fair. If a paid feature does not unlock, duplicates a charge, or materially fails to deliver the described output, contact us and we will review the issue.

Because many Northmoth products are digital reports or instantly generated AI outputs, completed one-time purchases are generally non-refundable once the report or digital deliverable has been accessed, unless required by law or there is a technical failure.

For Parallel Life Lab, the one-time full report unlock is a low-priced digital unlock. Refunds may be considered when payment succeeds but the full report cannot be generated or accessed after reasonable troubleshooting.

Refund requests should include the purchase email, approximate purchase time, product name, and a short description of what went wrong.

Monthly subscriptions can be canceled to stop future renewal. Canceling a subscription does not automatically refund the current billing period unless required by law or approved after review.

If Paddle is enabled, subscription management and refund requests may also be handled through Paddle buyer support and Paddle's customer portal.

We may decline refund requests that show misuse, repeated refund abuse, attempts to bypass access controls, or dissatisfaction based only on subjective disagreement with AI-generated wording.

Nothing in this policy limits any mandatory consumer rights that apply in your jurisdiction.

Refund questions can be sent to hello@northmoth.com.